Core principles must be demonstrated in action. The questions below are intended to support the practical application of the core principles.

  • How will you identify the various interest groups?
  • How will you invite representation of the interest groups?
  • How will you allow people to share divergent perspectives?
  • How open are you to considering the opinions of others?
  • How will you allocate enough time for the necessary dialogue?
  • How will you create time to have conversations and build relationships?
  • How will you encourage conversations among community members?
  • How will you take the time to have one-on-one conversations?
  • How will you design the process to encourage community learning from multiple expert opinions?
  • How will you allow community concerns to help frame the problem?
  • How will you remain open to more than one “right way”?
  • How will you ready yourself for the “messy middle” of the process?
  • How will you warn others involved about how the process will unfold and that there will be some discomfort in the middle of the process?
  • How will you research and anticipate points of common agreement for all interested parties?
  • How will you build a regular process to review shared facts and assumptions?
  • How will you build a regular process to acknowledge disputed facts?
  • How will you define an overall goal?
  • How will you continually clarify the immediate next steps?
  • How will you prepare yourself and others for midcourse corrections based upon new discoveries?
  • How will you document your own path to understanding the issue?
  • How will you document others’ paths to understanding the issue?
  • How will you build a process to help community members find their appropriate paths to the Moment of Oh!?

— Previous book post: The Moment of Oh! – Core Principles: Leave Tracks

— Next up: The Moment of Oh! – Conclusion

Greg Ranstrom and John Blakinger are authors of the new  book The Moment of Oh! a guide to help communities make tough decisions.