The Moment of Oh! offers a wonderful framework for civic leaders as they work to guide their communities through tough decision-making processes. It is versatile and adaptable to communities of any size and to decisions of all kinds. Civic leaders from elected officials to city managers owe it to themselves to investigate The Moment of Oh!

—John Oberst, mayor of Monmouth, Oregon

Must-read for any political, community, or business leader. The process outlined here will ensure effective engagement of your broader community. If followed, it will save you a lot of heartache. 

—David E. Woods, mayor and council member, East Palo Alto

The authors pack more than twenty years of experience as facilitators and as leadership-effectiveness experts into The Moment of Oh!, an easy-to-read and thoughtful guide for citizens and others who are motivated to do what’s right for their communities. They clearly articulate the “stages” inherent in just about every community issue—and then help the reader navigate it all to a successful outcome.

—Lance Robertson, public-affairs manager, Eugene Water & Electric Board

Greg and John have outlined a community-engagement process that really works. I only wish this book had been available in my early days as a city councilman; it would have saved me hours of learning how to effectively engage my residents and provided a much-needed framework for healthy community decision making.

—Pete Constant, San José city-council member, District 1

— Next up: Introduction

Greg Ranstrom and John Blakinger are authors of the new  book The Moment of Oh! a guide to help communities make tough decisions.